FAQ

For our first launch, we are only shipping within Singapore. For our overseas friends, stick around as we are planning to ship to more regions in the near future!

Standard shipping will be provided and our delivery partner will make up to 3 delivery attempts. All local courier deliveries are trackable via the order tracking ID which will be provided in the shipping confirmation email. 

As a thank you for supporting Juno Jane’s first launch, shipping fee is on us! Subsequently, for local orders below $100, delivery is $5. Delivery is free for local orders of $100 and above. 

You can expect to receive your order within 5-8 working days. Please expect delayed shipping during peak periods (eg. restock, launches, sale and festive season) for us to sort through high volume of orders.

After your order has been packed and sent out, you should receive an email with a tracking number from our delivery partner. Do click on the tracking number to track your order delivery status.

In the event that you do not receive your order, please drop us an email at contactjunojane@gmail.com so that we can assist you. We’ll do our best to help track down your package, but please note that Juno Jane is not liable for any parcels that are lost or stolen.

Please note that our delivery service will make up to 3 attempts to deliver your package. If all attempts are unsuccessful, the order will be returned to us.

In the event your package is returned, we can assist in arranging a redelivery. However, this will require an additional redelivery fee, which you will need to cover.

No refunds will be issued if your order is returned to us due to incomplete or incorrect delivery details provided or after all delivery attempts failed. Hence, please ensure your shipping address is accurate.